9 Churchfield Road, Chilton Industrial Estate, Sudbury, Suffolk, CO10 2YA, UK

Tel: +44 (0)1787 882637

Email: sales@metcheck.co.uk

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Privacy Policy

Terms & Conditions

Pricing Although we are based in the UK, our customers are world-wide. We therefore offer our prices in pounds sterling, inclusive of United Kingdom-rated VAT.

Prices remain in force until we publish new prices on our website. Delivery charges may apply and are displayed during the order process.

All orders are subject to availability of products. If products you order are not available we will notify you (where possible) and, if we have received the price and the delivery charges of the unavailable products, we will refund them to you.

Product Information We endeavour to display our products with up-to-date images, however on occasion suppliers change their product specifications without notice to us. Therefore products may differ slightly from the images shown on the site.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach the Payment Service Provider's servers. They are not held in clear text on any web site.

Guarantees All products bought from our website are guaranteed against failure for 12 months from the date of purchase. If a product proves to be faulty within that period as a result of mechanical failure you may return it to us for a refund or exchange.

Privacy Policy Your privacy is very important to us. We use industrial-grade encryption during the order process. We promise never to sell, trade or in any way pass on any personal details about our customers to any third party organisations.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

We do not store sensitive information or spyware on your computer.

Returns, Refunds & Repairs Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

In the unlikely event your weather station or a particular component should fail, Metcheck offer a returns and repairs policy.

Under the Sales of Goods Act a consumer may seek redress where a product is faulty within 28 days. After this time the consumer is entitled to a repair, replacement or partial refund. Metcheck are responsible for the refund of any postage costs for the return of faulty goods the customer meets in sending the faulty unit back. In the unlikely case that customers are not satisfied with their goods for any reason; the items may be returned for a refund (not including postage costs) subject to a 25% restocking fee within 7 days of purchase.

If the unit is under warranty, your item will be tested, repaired or replaced free of charge.

If the unit is out of warranty, Metcheck charge an hourly fee of £20.00. This is to cover, testing, admin time and postage and packing.

If the unit can be repaired, it is most likely that it will be sent back to manufacturer. The customer is then responsible for paying the bill that Metcheck receive from the manufacturer. If this is the case all customers will be notified before any repairs proceed.

If the unit is unrepairable, we would suggest buying a new unit and would be willing to waver the fee for testing.

In the situation of no fault found a £20.00 testing and handling fee will be charged to the customer.

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Tel: +44 (0)1787 882637 Fax: +44 (0)1787 883139