A signature is required on delivery for nearly all of our parcels so please provide an address where someone can sign for your goods. Sometimes we send your order in more than one delivery due to stock availability. If this is the case, you will only be charged for shipping once, unless you have requested a split shipment at your own expense.
Our outgoing parcels are sorted by size and weight. Smaller parcels will be shipped via Royal Mail; while large or heavy parcels will be handled by DPD or similar courier. Items that are extremely heavy or fragile are subject to a premium delivery charge which is displayed at checkout. Please ensure someone is in to sign for your delivery.
Economy Delivery - UK Only
Small and light orders can be sent via Royal Mail 2nd Class Tracked. This service does not require a signature but Royal Mail may still hold your parcel at the delivery office if it is too big to fit through your letterbox and no one is home. If this service is available for your order, you will see the option to select it at check out. If you do not see this option, unfortunately this shipping option is not available for the products in your shopping basket.
Standard Delivery - UK Only
We offer two standard UK shipping options - Royal Mail 1st Class Signed For and Royal Mail 2nd Class Signed For. You can select these at checkout if your order weighs less than 2kg. Your order should normally arrive within 1-2 working days for 1st class and 2-3 working days for 2nd class. However please allow up to 10 working days in case of any postal delays. We'll send you an email to let your know your goods are on their way if you have provided your email address. Shipping costs and the courier will depend on the size of your item. If you have not received your items within 10 working days - drop us an email or give us a call.
Express Delivery - UK Only
This option is available on items which are in stock and on orders we receive before 2pm. Delivery is usually the next business day. Please note that orders placed before 2pm on Friday will not be delivered until the following Monday. Express orders are usually sent via DPD courier or Royal Mail Special Delivery. Individual products may have longer lead times. If this applies, it will be displayed under the item name on the product listing page.
Please note, for delivery to the Channel Islands you will need to select 'Jersey' or 'Guernsey' as the country on your delivery address and not 'United Kingdom' during checkout. This ensures you pay the correct shipping fee and are not charged VAT. If you select 'United Kingdom', we will have to cancel your order and you will need to re-order. In the unlikely event that an order is dispatched to the Channel Islands placed with 'United Kingdom' as the country, we are not able to refund VAT charged.
Overseas Delivery - Europe & Rest of the World
Delivers are sent via International Royal Mail or an international courier. There may be local import duties to be paid on receipt of your goods that Metcheck are not liable for. Please note, international deliveries may be held at customs for payment by your local government. We cannot accept liability for items that are not paid for or that are not collected. Delivery to EU countries may take up to 15 days. Delivery to any other country may take up to 21 working days.
Please note, international shipping charges displayed at checkout will be verified against a real-time bespoke shipping quote based on the items ordered and destination country after your order has been placed. If the amount charged does not cover the cost to ship your item to you, we will contact you with the outstanding amount to pay, or offer you the option to cancel your order. You are welcome to arrange collection of your order yourself if you would rather, or contact us in advance of placing your order for a real-time quote.