For customers here in the UK and Europe, Metcheck offers a helpful, responsive and an expert technical support service via email. Technical assistance is offered to our customers for weather equipment within the warranty period. Metcheck offers a paid support and repair service to those seeking advice outside of their weather station's warranty or the option to purchase replacement and spare parts for their weather station.
When contacting Metcheck with a support request, please provide as much relevant detail as possible. We will be supporting thousands of weathers stations so the more background information you can provide on the fault and the product it relates to will result in a more comprehensive answer.
When emailing the Metcheck support team please make sure you include the following information:
What is the Problem?
A clear description of what appears to be wrong, which should be brief but specifying all relevant details. For example, if there's a reading that seems inaccurate or is missing, then clarify if that reading is on the weather console or in the PC software. Detail briefly what troubleshooting measures have been tried to date and with what result.
Any goods returned should be in saleable condition. Please note, personalised items are only eligible for return if faulty. The exact colour of engraved text on personalised items may vary from photographs due to the finish of the metal before powder coating with weather dials, and the natural grain of the wood with wooden dials. If you would like a particular finish then please call before ordering to discuss your requirements, as variations in engraving are not considered to be faulty.
If you are unsure whether the charts you have ordered for your instrument will fit, please contact us to discuss your requirements before using your charts as marked charts and/or incomplete boxes of charts cannot be returned for exchange or refund.
What Weather Equipment are you Using?
Include all of your equipment's specification details, the model number, wireless or cabled, and any accessories fitted (e.g. Anemometer Transmitter or additional Temperature Transmitter).
If it's a problem with the weather software or the data stored on the PC then which version of the data logger and program are you using? Which version of Windows is on the PC?
When did you Buy your Equipment and Who From?
When was it purchased? (This will give our team and indication of age/version and whether or not the unit is still under warranty.) Do you have a Metcheck invoice number and/or date of purchase?
Your Contact Details?
Please include your full invoice address and contact details in all correspondence so that our team can find the relevant account information within our system.
Returning Goods to Metcheck
After having contacted Metcheck with the above information via email and it has been deemed necessary to return part or all of your equipment for testing and/or repair then please follow the below guidelines.
> Please pack your equipment carefully to survive rough handling and include no more equipment than requested.
> Be sure to include your Metcheck RMA reference on the outside of your packaging for efficient processing. If your RMA is not included with your goods then the return of your equipment will be delayed.
> Be sure to include your name and address and a brief description of the problem along with copies of any documentation relating to the original purchase you may have.
> Address your goods to our offices:
9 Church Field Road
Chilton Industrial Estate