Back Orders If your item is not in stock, you will be contacted to agree a future delivery date. You will always be offered the option to cancel or change your order if you would rather not wait.
If you choose to leave your order on back order we will notify you as soon as it is despatched.
Tax Charges Orders made for delivery in the UK and EU will include UK 20% VAT where appropriate. If you are an organisation that is exempt from VAT or an EU business outside the UK then please contact us directly and we will arrange to invoice you accordingly.
Orders made for delivery outside the UK and EU will not be charged VAT. Liability for local import duties and taxes remain the responsibility of the purchaser.
Guarantee All products are supplied with a one year guarantee against fault. In some cases additional guarantee is provided by the manufacturer, we will endeavour to facilitate this for you. Proof of purchase will be required.
In the event of an apparent fault in warranty you should in the first place contact our returns department. If we are then unable to resolve the fault the goods or relevant part thereof should be returned to us in order that we can ascertain any fault. Occasionally we may ask you to return the product directly to our suppliers in order to expedite the resolution. Subject to such a fault we will either repair, replace or refund as appropriate. Where a fault is found the cost of simple return postage will be refunded. Any refunds will be made within 30 days.
Before returning goods you must contact us and obtain an RMA number. Processing goods returned without an RMA number may be delayed or even rejected.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition. Please note, personalised items are only eligible for return if faulty.
If you are unsure whether the charts you have ordered for your instrument will fit, please contact us to discuss your requirements before using your charts as marked charts and/or incomplete boxes of charts cannot be returned for exchange or refund.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.