Terms and Conditions

Terms and Conditions

Back Orders If your item is not in stock, you will be contacted to agree a future delivery date. You will always be offered the option to cancel or change your order if you would rather not wait.

If you choose to leave your order on back order we will notify you as soon as it is despatched.

Tax Charges Orders made for delivery in the UK and EU will include UK 20% VAT where appropriate. If you are an organisation that is exempt from VAT or an EU business outside the UK then please contact us directly and we will arrange to invoice you accordingly.

Orders made for delivery outside the UK and EU will not be charged VAT. Liability for local import duties and taxes remain the responsibility of the purchaser.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee All products are supplied with a one year guarantee against fault. In some cases additional guarantee is provided by the manufacturer, we will endeavour to facilitate this for you. Proof of purchase will be required.

In the event of an apparent fault in warranty you should in the first place contact our returns department. If we are then unable to resolve the fault the goods or relevant part thereof should be returned to us in order that we can ascertain any fault. Occasionally we may ask you to return the product directly to our suppliers in order to expedite the resolution. Subject to such a fault we will either repair, replace or refund as appropriate. Where a fault is found the cost of simple return postage will be refunded. Any refunds will be made within 30 days.

Before returning goods you must contact us and obtain an RMA number. Processing goods returned without an RMA number may be delayed or even rejected.

Privacy Policy At Metcheck we are committed to protecting your privacy. We use the information we collect about you to process your orders and to provide a more personalised shopping experience. Information that we hold about you will not be disclosed to a third party.

Cookies are used on this shopping site during your visit. If you have disabled cookies for any reason your transaction with us will fail but you can, if you wish, delete cookies from your temporary internet files once you have completed your transaction.

What information do we collect? - When you order, we need to know your name, e-mail address and delivery address. This allows us to process and fulfil your orders and to notify you of the status of your order. All credit or debit card transactions are processed through Worldpay, who ensure that all transactions are fully secure by hosting the payment system on their servers and that all communications are protected by a host of innovative and established encryption techniques, which are continually updated. We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. For international deliveries this number may be given to our couriers. For overseas deliveries, we may provide certain order, delivery and product information, to our international carriers and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

The information we hold will be accurate and as up to date as your last contact with us. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
Our website uses conversion tracking utilities from Google to monitor customer traffic patterns and site usage to help us develop the design and layout of the store. These cookies do not collect or hold any personal information about you.

In summary - We are committed to protecting your privacy. We use the information we collect on the site to make shopping with Metcheck possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others.

Your consent - By using our website, you consent to the collection and use of this information by Metcheck. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

When you place your first order with Metcheck, you will be automatically added to our newsletter distribution list. This means that you will receive our regular email newsletters direct to your inbox, and will be one of the first to know about new products and exclusive discounts. You can unsubscribe from these emails at any time by simply clicking the 'unsubscribe' link at the bottom of each newsletter, or by emailing sales@metcheck.co.uk.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition. Please note, personalised items are only eligible for return if faulty.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.